Please always check your order/ invoice to ensure they are correct & accurate. If you wish to ammend the specification, please notify us within 3 working business days.

95% of our covers are made to order. We carry very little stock due to the extensive variety of lids in the UK market, therefore once we start production, we are fully invested in making that cover specifically for you. For this reason, we take payment upfront at the point of order.

You can change or cancel your order upto two working business days after placing it. However, due to the bespoke nature of manufacturing lids we cannot cancel or ammend your cover order once it is in production. Spa covers are covered by our extensive warranty but are not otherwise returnable.

Please ensure you provide us with accurate contact details including your email and telephone numbers so our delivery department can make contact to arrange a convenient day for delivery.

Within 7-10 working days of the delivery date we will contact you to arrange for delivery to your home. Typically we use our own delivery staff so we can pretty much guarrantee safe delivery and be slightly more flexible in the service we offer you.

Once delivered, inspect the goods carefully, try the lid on the spa, if there is any issues contact us immediately to discuss the matter, whilst retaining all package materials for a possible return.

If you can't be home, don't worry it's not a problem. Please just let our office staff know when they contact you and explain that no one will be present and leave a signed note on your door stating that it is ok to leave your shipment in a safe place. We will accept this note as proof of delivery.

If upon delivery you are sure the cover is damaged, you may refuse the shipment. Please note that in all cases, your cover is insured against freight damage. However, you must notify us within 2 working days of receiving your cover that it has been damaged in transit otherwise unfortunately we cannot warrant the shipment damage.

Returns will be accepted for covers damaged in shipment. We also accept returns for defects and production mistakes. Please notify us of any problems like this within 2 days of receiving your cover. We cannot accept returns for any other reason (e.g. You gave us the wrong dimensions.)

Our commitment to you does not end with the sale. We are here to help you with any aspect of your cover delivery and we welcome your calls to 01746 710475 or you may e-mail us at any point in the process.