Spa Lid Hot Tub Cover warranty

hottublids

The "You and We" Warranty

Realistically only 1-2 in every 100 of our lids has a problem, but it may be you, even at only 1% you have to know there is a realisitc working warranty in place to solve the problem satisfactorily. We invite you to compare this with any other warranty out there, beware of warranties with seemingly long terms, limited core protection and/or no provision for replacement shipping.

Having supplied hot tub covers for many years we have seen competitors come and go, competing in the main on price, rather than product quality and service, these companies offer warranties without any depth or any form of back up support for you the purchaser. We always wonder how a company selling you a cover made in USA can really support any manufacturing or shipping damage problems it may have.

In short our warranty is simple to the point and is always honoured.

We have tried to put forward a warranty that takes care of not only your rights but also your new hot tub lid.

We call it:

The “You and We" One Year Lid Guarantee. It’s Simple, It’s Realistic

The Poolandspacentre Lid is a handcrafted spa cover made by skilled men and women who take pride in their work. Of course, we always warranty against defects in materials and workmanship, and we give you a full one year guarantee like no other in the industry.

Our Poolandspacentre Lid is made with superior materials and craftsmanship, but it will not last unless it is properly cared for. And that is where you, the customer, comes in.

UPON DELIVERY OF YOUR COVER.

Inspect it carefully. First look for any freight damage. Freight damage has to be reported direct to us on 01746 710475. This is always minimised as we tend to use our own delivery drivers removing the risk of rogue courier companies.

We will need to inspect the damaged goods. Be sure to save all the packaging materials; for its possible return.

Next, look over the cover for any defects in materials or workmanship.Ccall us with any of your concerns.

How the “You and We” Guarantee Works

Should you have a problem, give us a call on 01746 710475 - Monday through Friday, 9:00am to 9:00pm. We will work with you to determine the nature of the problem in order to respond as quickly and fairly as possible. If we find your problem is not under warranty, we will recommend the best solution based on your situation.

If you have a problem with the vinyl covering, in order to determine the nature of the problem, you will have to send us the vinyl covering for inspection. By the way, for health and safety reasons, if you send us a cover that is dirty or wet, we won’t be able to inspect or repair it. Once the problem is resolved, we’ll call and arrange to ship it back to you. If we find the problem with the vinyl covering is due to defects in materials or workmanship within the warranty period, we will repair or replace it at our option.

If you have a problem with the foam cores, you may be requested to return them for inspection. Please be sure the cores are dry and clean.

If, within the warranty period, we find that the plastic has been damaged and the cores have been broken, we’ll replace them complete with the metal reinforcement, and sealed within our vapor barrier plastic.

Exclusions

This warranty does not include damage incurred by use of the Poolandspacentre Lid other than in accordance with these warranty conditions and guidelines provided by Poolandspacentre Ltd, or conditions resulting from:

1) Defects in component or part which is not part of the Poolandspacentre Lid .
2) Failure to provide reasonable and necessary maintenance.
3) Misuse, abuse, negligence, accident, acts of God, or alterations/repairs other than authorized by Poolandspacentre.
4) Natural fading and minor deterioration.
5) Damage due to excessive chemicals or heat
6) Inner foam core moisture absorption due to foam breakage or damage to plastic barrier
7) Damage, tears or abrasions to vinyl cover due to scraping, dragging or sliding of cover
8) Damage due to use of vapour seals as handles (the pads at the inside ends of the fold)
9) Damage due to weight placed on cover
10) Damage caused by inappropriate storage
11) Adverse weather conditions, including wind.

This warranty extends only to the original purchaser of the Poolandspacentre Lid and terminates upon any transfer of ownership by the original purchaser prior to the expiration of the warranty period.

Goods shipped to Europe as classified under our terms and conditions will be subject only to skin warranty. The core is not covered under warranty (the goods are fully insured during shipping)

Unfortunately due to the bespoke nature of hot tub lids Poolandspacentre cannot provide a loan cover during the repair period.

Broken foam cores are not covered by the warranty. Please ensure you do not walk, sit, crawl, jump, place objects, etc. on your cover. (Note: if broken, your cover may absorb water and become heavy.) Also, you should be aware that you can “burn” and damage the vinyl with improper or severe use of water sanitizers. Sorry, but we cannot warrant these situations.

MOST IMPORTANT: When shocking the spa always fully remove the lid and run the jets for a minimum of 30 minutes otherwise microscopic holes will burn the core sheath allowing water to ingress into the core, eventually making the lid too heavy to lift.

Please Note: If, for any reason, you remove the foam cores from the vinyl encasement - DO NOT leave them exposed to direct sun. Also, DO NOT use plastic to cover your Poolandspacentre or leave metal objects on top of the cover. On warm days, the heat generated can melt the foam cores inside the cover.

Except as expressly provided, there shall be no additional warranty, obligation, expressed or implied, oral or statutory.